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CRM Business Analyst(IT)

Location:Dubai Media City, Dubai, United Arab Emirates, Middle East
Job Type:Permanent
Posted:15th Jul 2008
Closing Date:12th Aug 2008
Posted By:ICLP
Details:
CRM Business Analyst(IT)

PURPOSE OF THE JOB:

To conduct requirements gathering, business analysis and functional design of marketing applications.

KEY RESPONSIBILITIES:

• Document business requirements, process flows and functional specifications for clients, third parties and internal staff to develop new programmes

• Review test scripts prepared by the test team and assist in User Acceptance Testing.

• Raise project interdependencies, risks, and issues as identified to the nominated Project Managers.

• Produce additional client documentation as assigned by Project Manager

KNOWLEDGE, SKILL & EXPERIENCE:
• Experience in a structured IT delivery environment
• Knowledge of Microsoft Office
• Knowledge of web, internet and extranet practices
• Ideally a minimum 3 years experience of applying business analysis techniques and tools.
• High attention to detail
• Proven client facing skills
• Good communication, written, verbal and administrative skills
• Team player
• Proven problem solver with the ability to respond pro-actively to opportunities and risks

Desirable
• Experience of working on one or more of the following systems: CRM, travel or marketing.
 
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